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Evidence Guide: MSS405045 - Manage relationships with non-customer external organisations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405045 - Manage relationships with non-customer external organisations

What evidence can you provide to prove your understanding of each of the following citeria?

Identify mutual interest

  1. Consult with internal stakeholders to clarify own organisation’s reason for contact with external organisation
  2. Gather information on extent of past contact and positive or negative outcomes for own and external organisation
  3. Determine potential mutual benefits from relationship with external organisation and confirm with internal stakeholders
  4. Gather and analyse information to determine breadth, depth and complexity of external organisations’ expectations
  5. Discuss expectations, areas of mutual interest and capacity to contribute with internal stakeholders and external representatives
Consult with internal stakeholders to clarify own organisation’s reason for contact with external organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information on extent of past contact and positive or negative outcomes for own and external organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine potential mutual benefits from relationship with external organisation and confirm with internal stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and analyse information to determine breadth, depth and complexity of external organisations’ expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss expectations, areas of mutual interest and capacity to contribute with internal stakeholders and external representatives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine contribution of relationship

  1. Monitor relationship to identify value contributions
  2. Identify muda (waste) arising from relationship
  3. Classify identified muda (waste) into necessary or unnecessary
  4. Determine and implement changes to relationship to support achievement of expectations and to reduce muda (waste)
  5. Set key performance indicators (KPIs) for future relationship
  6. Evaluate performance against KPIs to determine whether to continue relationship
Monitor relationship to identify value contributions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify muda (waste) arising from relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Classify identified muda (waste) into necessary or unnecessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and implement changes to relationship to support achievement of expectations and to reduce muda (waste)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set key performance indicators (KPIs) for future relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate performance against KPIs to determine whether to continue relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the relationship

  1. Measure current performance of relationship against expectations and KPIs
  2. Develop systems to enhance mutual benefit and value contributions from relationship
  3. Develop systems to minimise and control necessary muda (waste) without causing harm
  4. Eliminate unnecessary muda (waste) without causing harm
  5. Monitor KPIs to determine future strategy for relationship
  6. Manage relationship, or terminate it, in a manner which enhances organisation
  7. Communicate, according to confidentiality requirements and communication protocols, to promote engagement with and participation in relationship
Measure current performance of relationship against expectations and KPIs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop systems to enhance mutual benefit and value contributions from relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop systems to minimise and control necessary muda (waste) without causing harm

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Eliminate unnecessary muda (waste) without causing harm

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor KPIs to determine future strategy for relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage relationship, or terminate it, in a manner which enhances organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate, according to confidentiality requirements and communication protocols, to promote engagement with and participation in relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge